Double the AOV before touching a single ad.
The first two weeks were spent diagnosing the root cause, not spraying solutions. The constraint was clear: at £13 AOV, no acquisition channel could ever be profitable. Running ads at that unit economics level was like filling a leaking bucket.
The intervention was offer architecture. We built bundle offers and gift sets designed around the natural gifting occasion: sets for couples, baking kits with accompanying extras, tiered gift options at multiple price points. Every bundle was priced to lift the average transaction without forcing the customer to do more work.
The result: AOV moved from £13 to £27.50. A 112% increase. Every visitor to the site was now worth more than twice what they had been before a single pound was spent on advertising.